The service address is the address of you property you have an electricity connection at. Most properties will only have one electricity connection; however, some properties such as farms may have multiple connections. Each connection has a unique National Metering Identifier (NMI) number.
Where do I find the NMI number for my service address?
The 10-digit National Meter Identifier (NMI) number starts with an '8' and can be found on the electricity bill from your retailer. If you have more than one electricity connection you will have a NMI number for each of these and will need to add each as a service address to your subscription.
Can I nominate additional people to receive messages?
Yes. You can add up to 3 additional contacts via the 'Manage services' section. Once an additional contact is added they will automatically be subscribed to receive all updates for any service addresses currently linked to that subscription. The default preferred message time for these updates will be set to between 7am and 10pm. You can change the default settings by going to the 'Manage service addresses' screen and selecting on each service address linked.
Can I receive messages for more than one of my service addresses?
Yes. You can add multiple services addresses to one subscription through the 'Manage services' section. Go to the 'Manage service addresses' tab and click to add service address. You will need the 10-digit National Metering Identifier (NMI) number for each service, which you can find on your electricity bill from your retailer.
How do I change my email address?
You can change your email address through the 'My details' section. Enter your new email address and an email with a verification link will be sent to your new address for you to confirm. The verification link will be valid for 48 hours.
How do I remove a service address off my subscription?
You can remove a service address from your subscription through the 'Manage service addresses' tab under the 'Manage services' section. Delete by clicking on the rubbish bin icon next to the service address you wish to remove. You can add new services addresses to your subscription account at any time.
Why didn't I receive a message for an outage I experienced?
Initially, we will only send you an SMS if you are part of a large widespread outage. For more information on smaller outages please visit the outages page on our website www.tasnetworks.com.au/outages.
I received a message advising a meter reader attended my property but then I received an estimated bill. Why?
We notify you of when a meter reader has attended your property however, this does not necessarily mean the reader was able to get an actual read at that time. This could be due to meter access issues. If there were issues with gaining a read you will receive an estimated bill through your retailer.
How do I unsubscribe from this service?
You can select to stop receiving messages by deleting the service addresses linked to your subscription. To do this go to the 'Manage service addresses' tab under the 'Manage services' section and click on the rubbish bin icon next to each linked service address.